Lifeline Program

A federal program that helps lower the monthly cost of your phone or internet service.

How to Qualify for Lifeline Service

You can get Lifeline service if no one claims you as a dependent on their Federal Income Tax Return, and you are in one of these programs listed below, or you may qualify based on income.

Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
Supplemental Security income (SSI)
Medicaid
Federal Public Housing Assistance (FPHA)
Veterans Pension or Survivors Benefit Programs

How to Apply for Lifeline

There are three ways to apply:

Apply online at www.lifelinesupport.org
Apply through the mail by filling out the Lifeline Application found at www.lifelinesupport.org/get-started
Visit NEP’s Office Monday through Friday from 8:00am to 4:30PM, for assistance in applying.

Lifeline 135 service is non-transferrable to another person or household and only eligible consumers may enroll in the program. Lifeline 135 is limited to one discount per household.

For more information on this federal program, please visit the Universal Service Administrative Company (USAC) at www.lifelinesupport.org.

If you need help with unresolved questions or complaints regarding your Lifeline service, you can contact the Pennsylvania Public Utility Commission’s Bureau of Consumer Services (BCS) at 1-800-692-7380 or by visiting the PUC Informal Complaints page.