Frequently Asked Questions

You have questions. We have answers. And if you need further assistance we are available 8 - 4:30 Monday - Friday @ 1.866.785.3131

Check to make sure your TV and Set-Top Box are powered on, and verify that the correct input source is selected.  If your TV or STB are connected to a home theater system, be sure it is powered on as well.  Also, check to make sure all cables are securely connected.

Unplug your box from the electrical wall outlet, wait 30 seconds and plug it back in.  This will reboot the box.  If your service is not restored within 5 minutes, please call NEP technical support.

No.  The set-top boxes provided by NEP support both Standard Definition (SD) and High Definition (HD) signals.

The amount of recorded content will vary depending upon the type of shows that are being recorded and whether the recorded content is in High Definition (HD) or Standard Definition (SD) format.  HD content requires more space or storage than SD content.  Tools are available in the DVR menu to help you manage your available recording storage space.

The Restart TV is a service allows NEP’s subscribers to restart a TV program that is already in progress.  This service is included in Ultimate TV offerings at no charge.

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TV Everywhere is a service that allows NEP’s subscribers to view a portion the channel line-up via computers, tablets or wireless devices.  This service is included in both the Preferred and Ultimate TV offerings at no charge.

No.  NEP’s TV pricing strategy is simple and unique with no hidden fees.  There are absolutely no additional charges except an outlet fee if you want more than 4 TV outlets and applicable regulatory franchise fees or taxes that may apply.  There are no additional fees for set-top boxes, local broadcast channel fees, sports channels, HD service fees, etc.