Frequently Asked Questions

You have questions. We have answers. And if you need further assistance we are available 8am - 4:30pm Monday - Friday @ 1.866.785.3131

No, NEP’s phone service is delivered over a fiber optic network and is similar to a traditional landline phone offering provided by the telephone company.

Perhaps. Your NEP provided Network Access Device requires electrical power to operate; therefore, your phone service will not work during a commercial power outage unless you have a battery back-up.  In compliance with FCC rules, NEP will provide you your options regarding back-up power when you sign-up for the service or during annual notifications.

Please click the link below for more information on Battery Back-up.

More Info

Voicemail, Caller ID, Call Waiting, Call Waiting/Caller ID and Call Forwarding