Frequently Asked Questions

You have questions. We have answers. And if you need further assistance we are available 8 - 4:30 Monday - Friday @ 1.866.785.3131

Check to make sure all the wires are properly connected, and the power supply is plugged in and operational.  Also, you may try restarting your computer or router.  If the problem persists, please call tech support at:  1-877-826-7111.

No, your Internet service will not work during a power outage unless your home is equipped with a back-up power generator.

Click on the link below and you will be redirected to NEP’s local speed test server.  An upstream and downstream connection speed will be provided. Caution: Using other speed test servers may not provide accurate results.

More Info

There are many variables that can affect Internet speed including the version or type of computer hardware and software you are using, the type of wireless router used, the number of in-home devices and the particular websites being accessed.

Although internet speeds are not guaranteed, NEP’s fiber optic network provides superior capabilities when compared to the offerings of the cable, satellite and DSL providers.  In most cases, NEP will deliver the advertised upstream and downstream speed when testing to the NEP speed test server.

Wi-Fi is a wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections within the home.

The location of the your wireless router is key to good signal coverage, but the Wi-Fi signal can also be affected by microwave ovens, cordless phones, and florescent lights.

Managed Wi-Fi is a service where your wireless router is provided, managed and supported by NEP for a nominal monthly fee.