Customer Rights

Customer Telephone Rights

As a telephone company customer, you have many important rights and responsibilities. These rights and responsibilities make sure you and the telephone company deal fairly with each other.

Your local telephone company has the responsibility to honor your rights. This information is based on the regulations of the Pennsylvania Public Utility Commission.

If you have questions or cannot understand any of the information presented here, call the company or the Bureau of Consumer Services at the Public Utility Commission 1-800-782-1110 for Help.

Customer DataVision Rights

Closed Captioning Contacts

For immediate concerns regarding closed captioning issues, please contact The North-Eastern Pennsylvania Telephone Company at 1-866-785-3131, fax; 1-570-785-9299 or email:

Written closed captioning complaints should be send to:
Steven Tourje

President
720 Main St.
Forest City, Pa. 18421